For general assistance, feedback submissions, bug reports, or template recommendations, please reach out to us via email:
mariominardi.mobiledev@gmail.comOur support team typically responds to inquiries within 24–48 business hours.
Frequently Asked Questions (FAQs)
How do I create a video using VisFancy?
Creating a video is simple with these step-by-step instructions:
- Navigate to the home screen and browse or search for a template that suits your preferences.
- Select "Use this template" and upload a high-quality, front-facing selfie or photo from your device's gallery.
- Allow a brief moment for our AI technology to process your photo — your customized video will be generated automatically!
- Preview your video and save it directly to your device when satisfied.
Why does the facial alignment in my video appear incorrect?
Optimal results are achieved with clear, front-facing photographs featuring good lighting and fully visible facial features. We recommend avoiding photos with hats, sunglasses, heavy filters, side profile angles, or low-resolution imagery. Experimenting with different photos will often yield improved alignment results.
Are my photos stored or shared with third parties?
Absolutely not. Your uploaded photographs are used exclusively for the temporary purpose of generating your requested video and are automatically deleted immediately after processing (typically within seconds). We do not store, share, or retain any user photos, facial data, or personal imagery. All content remains entirely private to your device.
Why is video generation slow or failing to complete?
Video generation time varies based on photo complexity, selected template, and network connectivity. Most videos are processed within a few minutes. If you experience delays or failures:
- Verify that you have a stable internet connection
- Attempt to generate the video again at a later time
- Continue browsing other templates while processing occurs in the background
Am I permitted to use photos of other individuals?
VisFancy is intended for personal, non-commercial use only. You may only use photographs of yourself or images for which you have obtained explicit written permission from the subject(s). Always respect the privacy rights and intellectual property of others when using our application.